| Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
Q. Why should I choose XMS Industrial
re-engineered replacement parts
over standard OEM parts?
A. We take the time to research why your previous part failed,
and re-engineer a replacement with the properties needed to
guarantee a longer lasting part.
Q. Will XMS Industrial parts last as
long as OEM replacement parts?
A. XMS Industrial parts are built to last longer than
OEM parts, our engineering staff designs each part with that
goal in mind. We use the finest materials and most advanced
processes in our manufacturing process.
Q. Why are most of XMS Industrial parts
forged instead of cast?
A. We use a forging process to manufacture most of our parts
in order to guarantee the highest quality, longest lasting
part available. Many manufacturers use casting methods, which
can lead to lower tensile strengths and hidden weak points.
At XMS Industrial structural integrity is our highest
priority.
Q. How does XMS Industrial pricing
compare to OEM replacement parts?
A. XMS Industrial pricing is comparable to OEM pricing.
As you know, price is not the same as total cost. XMS Industrial replacement parts last longer, so you don't have
to replace them as frequently. The result is a lower total
investment and long-term cost savings.
Q. Does XMS Industrial provide installation
services?
A. Yes. We can help your business with the installation of
XMS Industrial replacement parts. Whether you need instruction
only, remote support, or hands-on help in the field, installation
support is available to meet your needs.
Q. Does XMS Industrial work with mining
managers in remote locations?
A. XMS Industrial has been building replacement parts
for the international surface mining community for over 35
years. We have customers on every continent, involved with
every facet of surface mining, including coal, copper, iron
ore, phosphate, bauxite and aggregate production.
Q. How do I order an XMS Industrial
part?
A. Use our online form by clicking on "I'd
like a quote" or call our corporate headquarters
at (480) 968-6141.
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